Question 1

How quickly can you respond to my call?

Accepted Answer

Our average response time is 30 minutes or less in the Edmonton metro area. Response times may vary in outlying areas or during extreme weather conditions, but we always dispatch as quickly as possible.

Question 2

What areas do you serve?

Accepted Answer

We serve Edmonton and surrounding communities including Sherwood Park, Spruce Grove, Beaumont, Devon, Morinville, and Leduc. For service outside these areas, please call us to discuss your needs.

Question 3

Are you available 24/7?

Accepted Answer

Yes, our dispatch center operates 24 hours a day, 7 days a week, 365 days a year. Whether it's 2 AM on a holiday or rush hour on a Monday, we're here to help.

Question 4

Do I need to be present when you tow my vehicle?

Accepted Answer

Ideally, yes. Having you present helps us verify vehicle details and get your signature. However, we can arrange for pickup without you present if needed - just call to discuss the details.

Question 5

How much does a tow cost?

Accepted Answer

Towing costs depend on factors like vehicle type, distance, and time of service. Call us for an accurate quote based on your specific situation. We provide upfront quotes before any work begins - no surprises.

Question 6

Do you provide receipts and documentation?

Accepted Answer

Yes, we provide detailed receipts and documentation for all services. This includes photos, service details, and itemized invoices that you can use for your records.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, Mastercard, American Express), debit cards, and e-transfer. Payment is typically collected upon service completion.

Question 8

Do you offer fleet accounts?

Accepted Answer

Yes, we offer fleet account programs for businesses with multiple vehicles. This includes consolidated billing, volume discounts, and priority dispatch. Contact us to set up an account.

Question 9

What types of vehicles can you tow?

Accepted Answer

We tow everything from motorcycles and compact cars to large commercial trucks and construction equipment. Our fleet includes light-duty trucks, flatbeds, and heavy-duty wreckers rated for vehicles up to 50 tons.

Question 10

Can you tow my all-wheel drive vehicle?

Accepted Answer

Yes, we can safely tow AWD and 4WD vehicles using our flatbed trucks, which keep all four wheels off the ground to prevent drivetrain damage.

Question 11

Do you offer roadside assistance without towing?

Accepted Answer

Absolutely! We provide battery boosts, tire changes, fuel delivery, and lockout services. Often, we can get you back on the road without needing a tow.

Question 12

Can you store my vehicle after towing?

Accepted Answer

Yes, we have secure storage facilities available. This is often needed for accident vehicles or situations where immediate repairs aren't possible.

How Can We Help You?

Frequently Asked Questions

General

Pricing & Payment

Services

Guides & Tips

What to Do When Your Car Breaks Down

After an Accident Checklist

How to Prepare for Winter Driving

Still Have Questions?